Terms & Conditions

These Terms & Conditions apply to all purchases made through My Smart Artbook Limited (NZBN 9429032240535). By placing an order, you agree to these Terms.

Acceptance of Terms

These Terms and Conditions govern your use of the My Smart Artbook Limited website and your purchase of any products or services from us. By accessing our website or placing an order, you agree to be bound by these Terms. My Smart Artbook Limited may update these Terms at any time by posting the revised version on our website, and your continued use of our services constitutes acceptance of any changes.



1. Definitions

• "We", "us", "our" — My Smart Artbook Limited.
• "You", "your" — the customer purchasing products or using our website.
• "Services" means our design, digitisation, printing, and digital delivery services.
• "Products" — all digital and physical goods we offer, including Digital Collages, Printed Collages, and Artbooks.
• "Artwork" — any images, drawings, photos, or original pieces you submit to us.

2. Eligibility

You must be 18 years or older to place an order.



3. Pricing

• All prices are in New Zealand Dollars (NZD).
• Prices include GST where applicable.
• Prices exclude shipping, which is calculated at checkout for eligible products.
• We may update prices at any time.

4. Ordering Process

Orders are placed through our website. You are responsible for ensuring all information provided during checkout and on the Customisation Form is accurate.

1. Select your product on our website.
2. Complete payment at checkout.
3. Upload artwork digitally or choose to send original artwork.
4. We begin design once payment and artwork are received.
5. You receive a proof (if purchased).
6. You approve the design.
7. We deliver your digital file or ship your printed product (NZ only).

5. Payment

5.1 Website Purchases

Payment for initial purchases can be made using the payment methods available at checkout. These include credit/debit card payments and Direct Credit (bank transfer) for New Zealand customers.

5.2 Credit Card Payments

We accept secure online payments via eWAY for customers located in supported countries, including: New Zealand, Australia, Singapore, and Hong Kong.

Your payment information is processed securely by eWAY and is not stored by us.

5.3 Direct Credit (Bank Transfer)

Direct Credit is available at checkout for New Zealand customers only. Direct Credit is also available for any post‑purchase add‑ons, including optional full proof upgrades, digital files of individual artworks, duplicates, additional edits, or custom extras. These services are invoiced separately, and work begins once payment is received.

International customers (outside NZ, Australia, Singapore, and Hong Kong) must contact us to arrange payment via international bank transfer (including SWIFT).



6. Artwork Submission

You may upload artwork digitally or email image files for Collages, or send original artwork by post (required for Artbooks). You are responsible for ensuring your files are correctly labelled and submitted in the required format.


6.1 Sending Original Artwork (Optional)

Sending original artwork is available within New Zealand only.

You are responsible for packaging and posting your artwork to us. By submitting it, you agree that we may remove tape, staples, glue or backing materials if required for digitisation, decline any pieces that cannot be safely or effectively digitised, and that light creases or folds may remain visible unless additional retouching is requested (charged at $40 per hour).



7. Return of Original Artwork

7.1 Printed Collages

If you send originals for a Printed Collage:

• Return shipping of your originals is included in the shipping cost calculated at checkout.
• Originals are returned with your printed product.
• Shipping is available within New Zealand only.

7.2 Digital Collages

If you send originals for a Digital Collage:

• Choose "Digital only — no originals returned" from the region dropdown, or
• Input your address for return of originals (correct shipping will be added)

Return shipping of originals is available within New Zealand only. If you upload photos, no shipping applies.



7.3 Liability for Originals

We take great care with your artwork, but:

• You send originals at your own risk.
• We are not liable for loss or damage during transit to or from us.
• No compensation is provided for original artwork.

8. Design Judgement & Creative Discretion

By placing an order, you allow our Design Team to use their professional judgement when making decisions about layout, colour, cropping, and design elements. We aim to create the best possible result based on the artwork you provide.



9. Proofing & Revisions

9.1 Proofing

An electronic proof is emailed to you if you have purchased a proof as an add‑on. Proofs are not included by default with any product. We do not print without your approval when a proof has been purchased.


9.2 Included Edits

Proofing includes one round of minor edits, such as adjusting captions, swapping artworks, or refining layout. Minor edits may include small adjustments to layout, backgrounds, colours, fonts, image sizes, or formatting.


9.3 Additional Editing

Additional edits beyond the included round may be charged at $40 per hour.


9.4 Redesigns

We are unable to completely redesign a layout after a proof has been sent. If you require a more extensive redesign, this can be arranged at an additional cost.


9.5 Approval Delays

Delays in approval will delay production. We are not responsible for delays caused by late proof approval.



10. Production & Delivery

Production begins once your proof (if purchased) is approved. Delivery timeframes vary depending on product type and courier services. Timeframes may change during busy periods or due to unforeseen delays; any updates will be communicated via the announcement bar on our website. Express turnaround may be available on request and is invoiced separately.



11. Digital File Delivery & Storage

Digital products are delivered via a secure Dropbox link sent to your email.

Download links remain active for 14 days. If your link expires, you may request a new link within our 3‑month file‑storage period.

We store digitised artwork files for 3 months from the date of delivery. After this period, all files are permanently deleted and cannot be recovered.

You are responsible for downloading and safely storing your digital files within the download window.




12. Returns, Refunds & Cancellations

• All of our products are made to order and created specifically for you.
• We do not offer refunds for change of mind.
• If you cancel after design work has begun, design fees may apply.
• If you cancel after approving your proof, no refund is available.
• Digital‑only Collages are delivered by email and cannot be refunded once the file has been sent.

12.1 Customer‑Supplied Images

We are not responsible for poor results caused by low‑resolution, blurry, distorted, shadowed, or poorly lit photos supplied by the customer.


12.2 Colour Variation

Colours may vary between screens and printed products due to differences in display calibration and print processes. This is not considered a manufacturing defect.


12.3 Customer Errors

We do not offer refunds or free reprints for customer errors, including (but not limited to):

• Incorrect spelling or text provided
• Incorrect artwork uploaded
• Incorrect product selected
• Incorrect shipping information

12.4 Approval Delays

We are not responsible for delays caused by late proof approval. Production and delivery timeframes begin after you approve your proof.



13. Manufacturing Errors

A manufacturing error refers to a fault that occurs during the printing or production process. Manufacturing errors include:

• Misaligned, incorrectly trimmed, or unevenly cropped pages
• Ink streaks, smudges, colour banding, or other print defects
• Pages printed in the wrong order or missing pages
• Binding issues, including loose, detached, or poorly glued pages
• Damaged or defective book spines
• Physical damage caused during production

If you believe your printed product has a manufacturing defect:

• Contact us within 7 days of delivery
• Provide clear photos of the issue and the packaging
• We will assess your claim and respond within 7 days

If a manufacturing error is confirmed, we will replace the product in accordance with New Zealand Consumer Law.


Manufacturing defects do not include:

• Colour variation between screens and print
• Low‑quality images supplied by the customer
• Customer spelling mistakes or incorrect text provided
• Incorrect artwork uploaded by the customer
• Incorrect product selection
• Damage caused after delivery

14. Shipping Damage

Shipping is available within New Zealand only.

Shipping damage refers to damage that occurs during courier transit. This may include:

• Crushed corners
• Water damage
• Torn, dented, or bent products
• Packaging damage that has affected the product

If your order arrives damaged in transit:

• Contact us within 7 days of delivery
• Provide photos of the damaged product and packaging
• We will lodge a claim with the courier
• Once the claim is approved, we will replace the product

Shipping damage is not considered a manufacturing error but is still eligible for replacement under our courier damage process.


15. Use of Artwork Images & Consent

We may request permission to use photos of your completed Artbook or your child's artwork for our website or social media. This permission is optional and requested on the Customisation Form.

If permission is granted:

• we will never publish your child's name
• all identifying information is removed
• we do not publish photos of children

16. Children's Privacy

If you provide a photo of your child for the dedication page, it is used solely for creating your product and is permanently deleted once your order has been delivered.

We do not store children's images beyond the period required to complete your order.


17. Withdrawal of Consent

If you previously gave permission for us to use images and later change your mind, you may contact us at any time and we will remove the images from our platforms where reasonably possible.



18. Intellectual Property

• You confirm that all submitted artwork is original and does not infringe third‑party rights.
• We may decline artwork that appears to contain copyrighted material (e.g., colouring book pages).
• We retain copyright over all design layouts we create.

19. Liability Limitation

We endeavour to ensure all information on our website is accurate, but to the greatest extent permissible by law, we assume no responsibility for completeness or accuracy.

To the greatest extent permissible by law, we exclude all liability except where we have acted in bad faith. This exclusion applies to our employees, contractors, and service providers.

Our maximum liability is limited to the value of any faulty products or services supplied. We are not liable for any indirect, consequential, or special loss or damage.

Nothing in these Terms limits your rights under the Consumer Guarantees Act 1993.



20. Applicable Law & Jurisdiction

These Terms are governed by the laws of New Zealand. The Courts of New Zealand have non‑exclusive jurisdiction over all disputes.

If you or someone acting on your behalf supplies incorrect information and we incur costs as a result, we may recover those costs from you (including legal costs on a solicitor‑client basis).



21. Amendments

We may update these Terms at any time by publishing the revised version on our website. Continued use of our Services constitutes acceptance of the updated Terms.