A simple overview of how shipping works, how your artwork is handled, and what to expect with custom‑made orders.

New Zealand Shipping

We ship all printed products within New Zealand only. This includes:

• Artbooks

• Printed Collages

• Return of original artwork

Shipping is calculated at checkout based on your location and the size of your order.

Digital Collages (Worldwide)

Digital Collages are delivered by email and can be ordered from anywhere in the world. If you upload photos of the artwork, no shipping applies.

Sending Original Artwork

Sending originals is available within New Zealand only. You are responsible for packaging and posting your artwork to us. Originals are returned with your printed order.

Express Turnaround

Express turnaround may be available on request and is invoiced separately.

Returns & Refunds

All My Smart Artbook products are custom‑made to your child’s artwork, so we are unable to offer change‑of‑mind refunds.

Manufacturing Issues

If your order arrives with a manufacturing defect, we will replace it at no cost. Please contact us within 7 days of delivery with photos of the issue.

Shipping Damage

If your order is damaged in transit, we will work with the courier to resolve the claim and arrange a replacement.

Digital Products

Digital‑only Collages and digital files are non‑refundable once delivered.

File Storage

We store your digitised artwork files for 3 months from the date your order is delivered. Duplicate copies or digital files can be purchased at any time within this period.

Need help?

If you have any questions about shipping, timing, or your order, please get in touch. For full details, please see our Terms & Conditions.